Shipping Policy
Shipping Policy
Shipping Policy
Order Processing
All orders are processed within 1 to 3 business days from payment confirmation.
Orders are not shipped or delivered on weekends or holidays.
Shipping Times
Once the order is processed, the estimated delivery time is 10 to 15 business days, depending on the destination and the carrier's logistical conditions.
Please note that delivery times are estimates and may be affected by external factors such as customs controls, local holidays, or incidents beyond our control.
Shipping Costs
Shipping costs will be displayed and calculated during the checkout process, before finalizing the order.
For certain promotions, shipping may be free.
Order Tracking
Once your order has shipped, you will receive an email with tracking information, if available, so you can check the status of your shipment.
Customs and Taxes
Tulight is not responsible for any possible taxes, duties, or customs fees applied by the destination country.
These charges, if any, will be the responsibility of the customer.
Delays or Incidents
Tulight is not responsible for delays caused by circumstances beyond our control, such as logistical incidents, customs, adverse weather conditions, or force majeure.
If your order does not arrive within a reasonable time, please contact us so we can assist you.
Incorrect Address
It is the customer's responsibility to provide a complete and correct shipping address.
We are not responsible for orders not delivered due to incorrect or incomplete addresses.
Contact
For any shipping-related inquiries, you can write to us at: