Return Policy
Return Policy – Tulight
At Tulight, we want you to feel confident when shopping with us. We offer a 90-day extended return policy in addition to any statutory consumer rights that may apply to your order.
Return Periods
1. 14-Day Statutory Withdrawal Period
For customers who are entitled to a statutory right of withdrawal under applicable consumer protection laws, including eligible customers in the European Union, you may cancel your online purchase within 14 calendar days of receiving your order, without providing a reason.
To request a return, please contact us within the applicable withdrawal period at:
A US$20 return shipping and handling fee applies to standard customer-initiated returns, where permitted by applicable law.
This fee does not apply where the return is due to a confirmed defective, damaged, or incorrect item.
2. Extended 90-Day Return Policy
In addition to any statutory return rights, Tulight offers an extended commercial return period of up to 90 days from the date of delivery.
To qualify for the extended 90-day return policy:
- The product must be unused.
- The product must not have been opened.
- The original packaging must remain sealed and intact.
- All accessories and included items must be returned.
- The product must be in perfect resalable condition.
- Proof of purchase must be provided.
Important: If the product has been opened or used, the extended 90-day commercial return policy will no longer apply.
A US$20 return shipping and handling fee applies to returns under this extended policy.
How to Start a Return
Before returning any item, please contact us at:
Email: tulight@tulight.store
Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions.
Returns sent without prior authorization may not be accepted.
Return Address
Approved returns should be sent to:
Tulight Return Warehouse
Building C, 1st Floor
No. 1, Lane 3, Xinglian Industrial Zone
Pinghu Subdistrict, Longgang District
Shenzhen, Guangdong, China
Recipient: Mr. Zhou
Phone: +86 153 2233 4965
Important: Cash-on-delivery (COD) or freight-collect parcels will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number and photos or videos showing the issue.
If the issue is confirmed, we will provide an appropriate solution in accordance with applicable consumer protection requirements.
The US$30 return fee will not apply where the return is required because of a confirmed defective, damaged, or incorrect item.
Exceptions / Non-Returnable Items
Returns are not accepted for:
- Personalized or custom-made products
- Products subject to rapid deterioration
- Opened hygiene or personal care items
- Hazardous materials
- Sale or discounted items
- Gift cards
These restrictions apply subject to any statutory consumer rights that cannot legally be excluded.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, color, or model:
- Request a return for the original item.
- Complete the approved return process.
- Place a new order separately.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for an approved refund to be processed. Your bank or payment provider may require additional time before the refund appears in your account.
For applicable customer-initiated returns, the US$20 return shipping and handling fee may be deducted from your refund or collected as part of the return process.
If more than 15 business days have passed since your refund was approved, please contact:
Legal Notice
Tulight's 90-day extended return policy is a voluntary commercial policy and does not replace or limit any statutory consumer rights that may apply under applicable law.