Refund policy

Return Policy – Tulight

At Tulight, we want you to be completely satisfied with your purchase. That is why we offer an extended return policy, strictly adhering to current regulations in Spain and the European Union.

Return Deadlines

You have two types of deadlines to request a return:

1. Right of Withdrawal (14 Days)

In accordance with European Union regulations, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any justification.

Para que la devolución sea aceptada / For the return to be accepted:

  • The product must be in good condition.
  • Preferably in its original packaging.
  • Returned with all of its accessories.

2. Extended Commercial Policy (Up to 90 Days)

Additionally, Tulight offers an extended return period of up to 90 days from the receipt of your order, provided the product has not been opened or used.

To qualify for this policy:

  • The packaging must be completely sealed and unopened.
  • The product must be in perfect condition for resale.

⚠️ If the package has been opened, only the legal 14-day return period will apply.

General Return Conditions

To accept a return, the item must meet the following criteria:

  • Be in the same condition in which it was received
  • Be unused
  • Include tags (if applicable)
  • Be in its original packaging
  • Proof of purchase must be provided

How to Initiate a Return

To start a return, please contact us at:
📧 tulight@tulight.store

Once your request is approved, we will provide you with detailed shipping instructions.

📍 Return Address:
San Miguel de Dudea, 16, 48340 Amorebieta, Bizkaia, Spain

Returns sent back without a prior request will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If the item is:

  • Damaged
  • Defective
  • Or incorrect

Contact us immediately so we can resolve the issue as quickly as possible.

Exceptions / Non-Returnable Items

Returns are not accepted for:

  • Personalized or custom-made products
  • Products subject to rapid deterioration
  • Hygiene or personal care items that have been opened
  • Hazardous materials

Additionally, we do not accept returns for:

  • Sale/discounted items
  • Gift cards

Exchanges

If you wish to exchange a product, you will need to:

  1. Request a return for the original item
  2. Make a separate purchase for the new item

Refunds

Once your return is received and inspected:

  • We will notify you whether your refund has been approved.
  • If approved, the refund will be processed back to your original payment method.
  • The estimated timeframe for the refund is up to 10 business days.

Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at: tulight@tulight.store

Important Legal Notice: This extended 90-day commercial policy is supplementary and does not affect your statutory rights as a consumer under current legislation in Spain and the European Union.